Gaushutech Private Limited

Refund Policy

1. Introduction

Gaushutech Private Limited (“Company”, “we”, “us”, or “our”) is committed to providing high-quality IT and education services. We understand that there may be instances where our services do not meet your expectations. This Refund Policy outlines the conditions under which refunds may be issued and the process for requesting a refund.

2. Eligibility for Refunds

Refund eligibility depends on the nature of the service provided. Our services are categorized as follows:

2.1 IT Services:

• 1. Software Development :
• 2. Web Development
• 3. IT Consultancy
• 4. Data Analytics
• 5. Cloud Services
• 6. Cybersecurity

2.2 Education Services:

• 1. Online Courses
• 2. Workshops and Seminars
• 3. Training Programs

3. IT Services Refund Policy

3.1 Service Cancellation :

• a. If you cancel a service before the commencement of the project, you may be eligible for refund of any advance payments made.
• b. If you cancel a service after the commencement of the project, refunds will be issued at our discretion based on the work completed up to the cancellation date.

3.2 Dissatisfaction with Services :

If you are not satisfied with the quality of our IT services, please contact us within 30 days of project completion. We will work with you to address your concerns. No refunds will be issued if the project is fully completed or if more than 50% of the project has been completed. For projects less than 50% completed, a partial refund may be issued based on the nature of the dissatisfaction and the specific circumstances.

4. Education Services Refund Policy

4.1 Online Courses :

Online courses are non-refundable. Once access to the course content is granted, no refunds will be issued.

4.2 Workshops and Seminars :

Workshops and seminars are non-refundable. Once registration is confirmed, no refunds will be issued.

4.3 Training Programs :

Training programs are non-refundable. Once the program begins, no refunds will be issued.

5. Refund Process

5.1 Submitting a Refund Request :

• To request a refund for IT services, please contact our customer support team at [Email Address] with the following details:
  • a. Your name
  • b. Contact information
  • c. Service purchased
  • d. Reason for refund request

5.2 Processing Refund Requests:

a. Upon receiving your refund request, we will review it and notify you of the approval or rejection of your request within 7 business days.

b. If your request is approved, we will process the refund using the original method of payment within 14 business days.

6. Non-Refundable Items

The following items are not eligible for refunds:

• a. Custom software development projects that are fully completed and delivered.
• b. Subscription fees for ongoing services after the initial refund period.
• c. Any services explicitly stated as non-refundable at the time of purchase.

7. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services constitutes your acceptance of the modified Refund Policy.